Thank you for shopping on our independent website. We value your trust and strive to provide high-quality products and services. This Return & Refund Policy outlines the terms and conditions for returning products and obtaining refunds, to ensure a transparent and fair process for all customers.

1. Return Eligibility & Time Limit

To be eligible for a return, the following conditions must be met:

• The return request must be submitted within 30 calendar days from the date you receive the product (confirmed by the logistics tracking information).
• The product must be in its original condition, unused, unwashed, and undamaged, with all original tags, packaging, and accessories intact. We reserve the right to refuse returns if the product shows signs of wear, damage, or modification.
• Customized products, personalized items, or products marked as “Final Sale” are not eligible for return or exchange, unless they are defective or damaged upon arrival.

2. Return Process

1. Contact our customer service team via email (master@mingqin.store) within the 30-day return period, providing your order number, product photos (including the original packaging and any defects), and a brief description of the reason for return.
2. Our customer service will review your request within 2-3 business days. If approved, we will send you a Return Authorization (RA) number and detailed return shipping instructions.
3. You must ship the product back to the address provided by us within 7 business days after receiving the RA number. Please attach the RA number on the outer packaging to avoid processing delays.
4. You are responsible for the return shipping cost. The original shipping cost (the cost we charged you for delivering the product to you) is non-refundable, and we will not bear the return shipping fee unless the return is due to our error (e.g., wrong product, defective product).

3. Refund Policy

• Once we receive and inspect the returned product (usually within 3-5 business days after the product arrives at our warehouse), we will confirm if it meets the return eligibility.
• If the return is approved, we will initiate the refund within 1-2 business days. The refund will be credited back to your original payment method (e.g., credit card, PayPal).
• Refund processing time depends on your payment provider:
  • Credit card: 3-7 business days (varies by bank)
  • PayPal: 1-3 business days
  • Other payment methods: 3-10 business days
• The refund amount will be equal to the original purchase price of the product(s), excluding the original shipping cost and any return shipping cost you incurred. No additional fees (e.g., restocking fee) will be deducted from your refund.

4. Non-Refundable & Non-Returnable Items

The following items are not eligible for return or refund under any circumstances, except when they are defective or damaged upon arrival:

• Customized or personalized products (e.g., items with your name, logo, or specific design).
• Final Sale items (marked as “Final Sale” on the product page).
• Perishable goods (if applicable).
• Intimate apparel, swimwear, or beauty products that have been opened or used (for hygiene reasons).

5. Defective or Damaged Products

If you receive a defective, damaged, or wrong product, please contact our customer service within 7 calendar days of receiving the product. Provide your order number and clear photos/videos of the defect/damage. We will verify the issue and arrange for a free return (we will bear the return shipping cost) or send you a replacement product free of charge, depending on your preference. If a replacement is not available, we will issue a full refund (including the original shipping cost).

6. Cancellation Policy

If you wish to cancel your order, please contact us within 24 hours of placing the order. If the order has not been shipped, we will issue a full refund. If the order has already been shipped, you will need to follow the return process outlined above once you receive the product, and the original shipping cost will not be refunded.

7. Contact Us

If you have any questions or need assistance with returns or refunds, please contact our customer service team: Email: master@mingqin.store Response time: 2-3 business days

This Return & Refund Policy is effective from the date of publication. We reserve the right to update or modify this policy at any time, and the latest version will be posted on our website. Your continued shopping on our website constitutes your acceptance of the updated policy.