Thank you for shopping on our independent website! This shipping policy outlines important information about our shipping locations, processing times, delivery timelines, and related details to ensure you have a clear understanding of your order’s journey.

1. Shipping Locations

We currently ship to all countries and regions worldwide (excluding areas with logistics restrictions or international trade sanctions). For orders to remote areas (such as remote islands, high-altitude regions, or areas with limited logistics coverage), additional shipping fees may apply, and delivery timelines may be extended. You will be notified of any additional fees or restrictions during the checkout process.

Our order fulfillment center is located in [Please fill in your shipping origin, e.g., Shenzhen, China / Los Angeles, USA], and all orders are dispatched from this location unless otherwise specified.

2. Order Processing & Shipping Time

2.1 Order Processing Time

All orders will be processed within 1-3 business days after payment confirmation (excluding weekends and public holidays). Processing time includes order verification, product inspection, packaging, and handover to the logistics carrier. Please note that orders placed after 16:00 (local time of the fulfillment center) will be processed on the next business day.

During peak seasons (e.g., Black Friday, Christmas, New Year, or promotional events), order volume may increase significantly, and processing time may be extended to 3-5 business days. We will display a notice on the homepage if processing time is adjusted due to peak demand.

2.2 Shipping Time (Delivery Timeline)

Shipping time refers to the period from when the order is dispatched from our fulfillment center to when it arrives at your designated delivery address. It does not include the order processing time. Shipping time varies by destination country/region and selected shipping method, as follows:

• Standard Shipping: 7-15 business days (for most countries/regions in North America, Europe, and Southeast Asia)
• Express Shipping: 3-7 business days (for major cities in North America, Europe, and Australia; additional express fees apply)
• Remote Areas: 15-30 business days (due to limited logistics coverage, delivery may take longer)

Note: Shipping time is an estimated timeline and may be affected by factors such as customs clearance, weather conditions, and local logistics delays. We will provide a tracking number once your order is dispatched, so you can check the real-time status of your package.

3. Shipping Fees

Shipping fees are calculated based on the weight of your order, destination country/region, and selected shipping method. The specific shipping fee will be automatically displayed at checkout after you enter your delivery address.

We offer free standard shipping for orders that meet the minimum order amount requirement: [Please fill in your free shipping threshold, e.g., Free Standard Shipping for orders over $50].

4. Order Tracking

Once your order is dispatched, we will send an email notification to your registered email address, which includes the tracking number and a link to track your package. You can also check the order status and tracking information by logging into your account on our website and navigating to “My Orders”.

If you do not receive the tracking information within 5 business days after your order is processed, please contact our customer service team for assistance.

5. Customs & Duties

For international orders, your package may be subject to customs clearance procedures in your country/region. Customs duties, taxes, and other fees are the responsibility of the recipient and are not included in the product price or shipping fee. These fees vary by country/region and are determined by local customs regulations.

We will provide a commercial invoice with your order to facilitate customs clearance. If you have any questions about customs fees, we recommend contacting your local customs office for more information.

6. Undelivered Packages

If your package is returned to us due to an incorrect delivery address, unclaimed status (e.g., failed delivery attempts, no one available to receive), or customs rejection, we will notify you via email. You can choose to have the package reshipped (additional shipping fees apply) or request a refund (excluding the original shipping fee).

If we do not receive your response within 15 days after sending the notification, the package will be disposed of, and no refund will be provided.

7. Contact Us

If you have any questions about shipping, order status, or tracking, please contact our customer service team via:

• Email: master@mingqin.store
• Live Chat: Available on our website

We will respond to your inquiry within 24 business hours.

Last updated: [Please fill in the date, e.g., February 28, 2026]